Terms of Service

Last updated: June 2026

By using the Eswatini Funzone website and facilities, you agree to the following terms. Please read them carefully before making a booking or purchase.

General Use

• All visitors must follow staff instructions and facility rules at all times.
• Children must be supervised by a responsible adult unless enrolled in a supervised programme such as After Care Plus.
• Eswatini Funzone reserves the right to refuse entry or remove anyone behaving unsafely or disrespectfully.

Bookings & Payments

• Bookings are subject to availability and confirmation by our team.
• Quoted prices are in Emalangeni (E) unless stated otherwise.
• Grip socks are required in play zones unless explicitly included in your package.
• Cancellations must be requested at least 48 hours before the scheduled date for a refund or reschedule, where applicable.

Booking Policy

• Submitting a booking request does not guarantee confirmation until you receive written approval from Eswatini Funzone.
• Accurate contact information is required so we can confirm your reservation.
• Group bookings (parties, school trips, corporate events) may require a deposit.
• Late arrivals may reduce your allocated session time without a price adjustment.
• We may reschedule bookings due to maintenance, safety concerns, or unforeseen circumstances.

Online Shop

Merchandise orders are fulfilled on a pay-on-delivery basis. Delivery times vary by location. Items may be substituted if out of stock, with customer approval.

Liability

Participation in play activities involves inherent risks. By using our facilities, you acknowledge these risks and agree that Eswatini Funzone is not liable for injuries resulting from failure to follow safety rules or signed waiver terms.

Contact

Questions about these terms? Call +268 786 47111 or visit our contact page.